Terms and Conditions


ShippingShipping & Delivery

Delivery Costs Within Australia

In our order section you are presented with three choices:


As noted on the Checkout page

  1. $11.00   All cigar or accessories orders within Australia - express post.
  2. P.O.A. All humidor orders within Australia - ordinary mail.
  3. Free delivery - For special offers only, or by arrangement.

All Cigar and basic Accessory orders within Australia are sent by express post — guaranteed next day delivery for the following post codes.

International Shipping

All cigars orders are dispatched by EMS International Courier service. EMS is the affiliate of Australia Post - our national postal service. 
Australia Post - Sending Overseas

EMS have a fully intergrated tracking service  
Australia Post - Track Your Item

Delivery times are normally 3-5 working days to most world destinations. We confirm by e-mail - the Air Way Bill number for tracking on dispatch. 

Thank you again for your business
"Cigar Heaven is the only place for the best assortment of the Highest Quality Cigars and Cigar Accessories"

Humidor Orders

All humidor orders within Australia are sent by ordinary mail and usually take a maximum of three days ... 

For Humidor orders that are "freight P.O.A." please telephone (07) 3892 5166 or Email Cigar Heaven Mail Icon to arrange a freight costing.

Free Delivery

We have regular newsletter and site specials where we provide free delivery - these specials are marked on the site and this option can only be chosen when indicated.

On all orders we e-mail the Postal Identification Number of the package and the expected arrival date. We like to build up a delivery profile for all post codes, and would appreciate a quick e-mail confirming delivery


SecurityPrivacy & Security

Information on this site is collected in order to assist us to respond to your enquiries. The information you provide will only be used for the purpose for which you provided it and will not be disclosed without your consent, unless where authorised or required by law. Your contact details will not be added to a mailing list.

Please also refer to the Cigar Heaven Privacy Policy Page for further information.

SSL Certificates
Secure sensitive data transmission from this website. Personal details, customer orders and more are protected with up to 256 bit encryption. Our 256-bit encryption enable each site visitor to experience the strongest SSL encryption available to them.
GeoTrust issues WebCentral SSL certificates. GeoTrust® is a fast, easy and affordable, world-class SSL Certificate solution. They have a comprehensive array of technologies which enable organisations of all sizes to perform safe and secure online transactions at an effective cost.

ReturnsReturns & Replacements

Cigar heaven offers a Customer Satisfaction Guarantee.

We offer a money back - no questions asked guarantee - on each and every product we sell.

Details and inclusions:
We will refund or replace any item where you are not satisfied with that Item where:

  • markerThere is a fault with the item
  • markerIt is unused or not what you expected or you simply don't want it.

 

Return it to us and we will either replace the item or refund the price you paid on the item within 10 days from the date of your invoice, as long as it is un-used and in its original packaging and you meet the costs of returning the items to our premises.

We understand that you are not always sure of what you will receive when you order or buy online, we will work with you where possible to make sure you are satisfied with you purchase.

If you have any questions, please telephone (07) 3892 5166 or Email Cigar Heaven Mail Icon


OrderingOrdering

The Cigar Heaven website uses the highly successful Magento software platform and features a user friendly Shopping Cart in making your ordering or buying process simple and easy.

If you intend using our website on a more frequent basis then we recommend creating an "online account" (registering). This allows you to go straight to the account dashboard and allows order confirmations to be quickly and easily sent to you.


Favourites
When an item is expanded in the shopping cart you can add it to a favourites list. When the favourites list is open you can add comments to a product. The Favourites list appears on the menu bar or you can also access it in the My Account section.

Compare
As with favourites, when a product is expanded in the shopping cart it can be added to the Compare List. This is useful when you have like products (up to 5). When there are items in the Compare List it will appear on the home screen list. Click on compare and the items will be displayed side by side so you can easily compare the details.

For Guest ordering
Add items to your shopping cart. When you have completed your purchase you will be prompted to enter your delivery and payment details.

For Registered Users

  • marker Login by entering your email address and password.
  • marker Select item/s from the many featured products and add selection to cart.
  • marker When finished your shopping experience - view your selections prior to proceeding to the "Checkout".
  • marker You will then be directed to the Checkout screen.
  • marker From the Checkout Cart you can simply review your order and make any changes you require.
  • You can add other items by selecting edit to add more items.
  • All the information you have entered in the checkout process will be saved.
  • > Click on Place Order
  • marker Your order will be processed and you will receive a confirmation email.

At any stage you can leave the website and any items in the shopping cart will remain there. When you return select My Cart from the menu bar to open up the shopping cart and continue ordering.


PaymentsPayment, Pricing & Promotions

Pay Online with your Credit Card
At "Checkout" you will be prompted to select the options for a "Credit Card". Follow the prompts to enter your preferred details to finalise payment.

Existing Account Holders
To purchase you must have an existing 30 day account with us to use this option. If you wish to apply for an account download the account application from the main menu bar. Then complete (fill in) the fillable "PDF Order Form" (also located on the top menu bar) and submit when completed.

Pricing
All prices quoted or displayed on the Cigar Heaven website are in Australian Dollars and prices displayed include GST. A GST summary is displayed in the Shopping Cart. Prices are updated from time to time as market forces dictate.

Promotions
Any promotions will be displayed on the main Home page.


Viewing OrdersViewing Orders

You can view all your previous orders You can select an existing order and open it to reorder. Once it is opened you can add or remove items or change quantities. This is an extremely handy feature for customers who regularly order the same items.


Account InformationUpdating Account Information

Account Dashboard
This provides a snapshot of your recent orders and Account Information. From here you can edit your account information and change your password.

Address Book
Here you can edit existing billing or shipping addresses. You can also add multiple delivery addresses.


Australian Deliveries

INTERSTATE NETWORK

To and From

POSTCODES

 

 

 

When posted from Moorooka

Canberra

2600-2639: 2900-2920

(4000-4209)

Sydney and Suburbs

2000-2249; 2555-2574; 2740-2786

 

Gosford

2250-2263

 

Newcastle

2280;2300; 2302-2310

 

Casino-Township only

2470

 

Tweed Heads/Murwillumbah

2484-2490

 

Wollongong

2500-2530

 

Melbourne and Suburbs

3000-3210

 

Geelong

3211-3220

 

Latrobe Valley

3825; 3840-3844

 

Adelaide

5000-5199; 5942;5950

 

Perth (CBD only)

6000-6005; 6800-6899

 

Hobart

7000-7019; 7050-7053; 7055

 

Launceston

7248-7325

 

 

 

QLD. STATE NETWORK

BETWEEN THE FOLLOWING PLACES

 

 

Brisbane and Suburbs

4000-4209

 

Gold Coast

4210-4299; 2484-2490

 

Goodna/Booval/Ipswich/Boonah

 

 

Lockyer Valley

4300-4349

 

Toowoomba

4350-4428; 4486-4488; 4494-4498; 4602-4618

 

Strathpine/Caboolture

 

 

Sunshine Coast

4500-4601

 

Maryborough/Burnett/Bundaberg

4619-4676

 

Gladstone

4680

 

Rockhampton/Yeppoon

4700-4702 (P.O.Box only 4702); 4703

 

Mackay

4740

 

Townsville

4810-4815; 4817; 4818

 

Cairns

4870